We will receive the unit and repair. In the box, there must be a note with. Lead time begins on the first full day we have your unit. If additional non stock parts are needed, this could increase lead time, especially if parts must be sourced from overseas.
Our repairs are guaranteed for 6-12 Months, depending on which product you are repairing. We are very liberal with our policy. However, we do not cover external power surges or abuse of any kind. There will be no other charges at all. All customer units are logged in our system with their model and serial number.